Contact Information

We're Here to Help

Whether you're exploring our denim collection, looking for the right jeans, checking on a delivery, or requesting assistance with a recent purchase, the Nixvago support team is here to help.

You can contact us with questions about denim styles, available sizes, product details, order updates, payments, shipping, exchanges, and return or refund requests.

If you're unsure about sizing or fit, we recommend reviewing the product's size information before ordering. Our support team can also help clarify the product details available on our website.

For answers to common questions about delivery estimates, order changes, and returns, please visit our Frequently Asked Questions page.

Customer Support

Email:service@nixvago.com

Customer Service Phone: +1 (937) 310-9242

Website: https://nixvago.com/

Response Time: We aim to respond to customer inquiries within 24 business hours. Response times may vary during public holidays or periods of increased demand.

When contacting us about an existing purchase, please include your order number and a brief description of your question.

For sizing or product inquiries, including the product name or link can help our team identify the relevant item.

For damaged, incorrect, or defective clothing, please provide photographs of the product and any relevant packaging so we can review the issue.

Business Information

Operated by: Wuhan Xin'an Jiasheng Network Technology Co., Ltd.

Business License Entity: Wuhan Xin'an Jiasheng Network Technology Co., Ltd.

Registered Address:

Room 3, Floors 1–2, Building 32,
Sanyang Residential Community, Laodong Subdistrict,
Jiang'an District, Wuhan, Hubei, China

Please note: This is our registered business address, not a designated return facility. If you need to return or exchange an item, please contact our support team first to receive the appropriate instructions.